We’re Here to Help
From sizing to shipping, repairs to returns — our team is dedicated to making your SVB Jewellers experience effortless.
+94 77 738 0403
Mon–Sat, 9:00–18:00 (GMT+5:30)
Live Chat
Weekdays 10:00–17:00
Coming soon to SVB Jewellers.
Shipping & Delivery
Orders are carefully packaged and dispatched within 1–2 business days. You’ll receive tracking by email as soon as your parcel leaves our studio.
- • Free domestic shipping on orders over $3500
- • Standard delivery: 2–5 business days
- • Express options available at checkout
Returns & Exchanges
If your piece isn’t quite right, you can return it within 14 days in original condition for a refund or exchange. Engraved or custom-sized items may be eligible for store credit.
Start a return by emailing info@svbjewellers.lk.
Warranty & Repairs
All SVB Jewellers pieces are covered by a 12-month craftsmanship warranty. We’re happy to assist with repairs, resizing, and cleaning.
- • Complimentary cleaning within 12 months
- • Paid resizing & stone tightening available
- • Typical repair turnaround: 7–10 days
Jewellery Care
Treat your jewellery with care to keep its brilliance for years.
- • Remove before workouts, swimming, and heavy lotions
- • Store separately in a soft pouch to avoid scratches
- • Clean gently with mild soap & a soft brush
Frequently Asked Questions
How do I find my ring size?
We recommend measuring an existing ring or visiting a local jeweller. You can also reach out to us — we’ll send a printable sizing guide.
Are your gemstones natural?
Yes. We source authentic, ethically mined gemstones. Each piece is inspected for quality and accompanied by transparent details of origin whenever available.
Can I change my shipping address after ordering?
Contact us as soon as possible on WhatsApp at +94 77 738 0403 or email info@svbjewellers.lk. We’ll do our best to update the address before dispatch.
Do you offer gift packaging?
All pieces arrive in a premium SVB Jewellers box with a soft pouch—ready for gifting. You can add a handwritten note by sending us your message right after submitting your inquiry.
Visit our workshop
Get personalized guidance on gemstone selection, gold alloys, custom designs, and sizing.
Address: 76 Dehiwala Road, Maharagama
Hours: Mon–Sat 10:00–18:00
Phone: +94 77 738 0403