At JWICK.LP, we stand by the quality and craftsmanship of our reconditioned vintage timepieces. We are pleased to offer a limited warranty on our watches to provide you with peace of mind.
Warranty Coverage
All fully reconditioned timepieces purchased from JWICK.LP come with a 12-month (one-year) limited mechanical warranty from the date of purchase. This warranty covers defects in the watch movement that arise under normal use conditions.
Our reconditioning process involves a thorough service of the movement, including disassembly, cleaning, oiling, calibration, and replacement of worn parts with authentic or high-quality equivalents. This warranty specifically applies to the proper functioning of the mechanical movement itself.
What is Not Covered
This limited warranty does not cover:
- Damage resulting from accidents, mishandling, abuse, or neglect (e.g., drops, impacts).
- Water damage, unless the timepiece is explicitly stated as water-resistant and used within its specified limits. Please note that vintage watches, even if originally water-resistant, may lose this property over time and should be treated with care around water.
- Normal wear and tear, including but not limited to scratches on the case, crystal, or bracelet; strap wear; or plating wear.
- Damage or malfunction caused by unauthorized repair, alteration, or servicing by a third party.
- Batteries in quartz watches.
- Cosmetic issues that do not affect the functionality of the timepiece.
- Loss or theft of the timepiece.
Making a Warranty Claim
If you believe your timepiece has a defect covered by this warranty, please follow these steps:
- Contact us immediately through our Contact Us page.
- Provide your original order number or proof of purchase.
- Clearly describe the issue you are experiencing with the timepiece. We may request photos or videos to help assess the problem.
Once we receive your claim, we will guide you through the process, which may involve shipping the watch back to us for inspection and repair. You will be responsible for securely packaging and shipping the watch to us. We recommend using an insured and trackable shipping method.
Warranty Resolution
If a defect covered by this warranty is confirmed upon inspection, we will, at our sole discretion:
- Repair the watch movement to restore its proper function.
- If repair is not feasible, we may offer a replacement of comparable value or a refund, depending on the circumstances.
The warranty period is not extended by any repair or replacement. This warranty is non-transferable and applies only to the original purchaser.
Disclaimer
Vintage timepieces, by their nature, require careful handling and may not possess the same robustness or water resistance as modern watches. This warranty is provided in addition to any rights you may have under applicable consumer laws.
For any questions regarding our warranty policy, please contact us.